RETURN / EXCHANGE / REFUND POLICY

 

IMPORTANT - FIRST STEP
For any request regarding a return, exchange or refund, you must contact us within 10 working days from the delivery date of your order. If we are not informed within this period, no return, exchange or refund will be accepted. Please contact us at info@thejerkins.com.gr

CONDITIONS FOR A RETURN TO BE ACCEPTED

The product you wish to return must:

  • be unused, unworn and unwashed

  • be returned with all parts, accessories and original tags

  • be shipped back to our fulfillment house within 10 working days from the date the return labels are sent

  • be sent in one single shipment (all items from the same order must be returned together)

Failure to meet any of the above conditions will result in RETURN AND REFUND NOT BEING ACCEPTED.

FULL PRICE ITEMS

For full price items, you may request:

  • a refund

  • an exchange

  • a store credit (voucher) valid for 6 months

*Shipping costs are charged to the customer.

SALE ITEMS

For items purchased at sale price, all of the above return conditions apply.

However:

  • sale items are not refundable

  • sale items can be exchanged or returned for store credit (voucher) valid for 6 months

*Shipping costs are charged to the customer.

MAJOR SALE PERIODS

(Black Friday, Flash Sales, etc.)

Products purchased during major sale periods are offered at very high discounts and are:

  • not refundable

  • not returnable

Please review your order carefully before purchasing sale items and double-check sizes and measurements.

*RETURN COSTS

Greece

Courier: ACS

  • Return shipment: €4

  • Re-shipment (exchange): €4

International Orders

Courier: DHL

  • Return shipment: €18

  • Re-shipment (exchange): €18

If a customer chooses to return the item using his/ her own courier:

  • Shipping costs are charged to the customer.
  • our company is not liable for loss, delay or damage

REFUND PROCESSING

Refunds are processed within approximately 3–10 business days after we receive and inspect your return.

PAYMENT METHODS & REFUNDS

Refunds are processed according to the original payment method used for the order.

PayPal

Refunds are credited directly to your PayPal account.

Debit / Credit Card

Refund processing time depends on your bank’s policy.

Cash on Delivery (COD)

You will be asked to provide:

  • IBAN

  • Bank name

  • Full name of the account holder

Refund timing depends on your bank’s policy.

Any banking fees are determined by each financial institution and are borne separately by the customer and the company.


WHAT ABOUT FORCE MAJEURE?
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.